The three call centers had called numbers not included. In the official lists and that above all had not given consent. To be contacted for the purposes iceland phone number library of telemarketing and teleselling activities or had registered. In the public registry of oppositions. There are those who had expressed to the call center. Operators the desire not to be contacted anymore and consequently it is the duty. Of the operator to insert them in the black list, an action that. Can be easily done with call center software.
One case stands out more than the others. A user was contacted 155 times in one month. Despite having repeatedly expressed his desire not to be contacted for any reason.
As can be read in the three injunction orders:
From 2017 to the first months of 2019 (moreover, according to a trend that was also confirmed in the following months), the Authority received but complaining doesn’t help – we have to deal with the situation as it is a very large number of complaints (in the order of several hundred), contained in reports and complaints, in particular regarding the receipt of promotional calls, on behalf of TIM spa, which occurred:
- a) in the absence of consent from the interested parties; or:
- b) despite the registration of email leads database telephone users in the Public Register of Opposition; or
- c) even after the exercise of the right to object.
What can you do to have a legally compliant call center?
- Learn about the rules and regulations;
- Sign up to the ROC and remember to renew annually;
- Trust serious companies to purchase telemarketing lists
- Enter an identifiable and callable number;
- Use a specific prefix, if they do not use callable numbers, so that, even if you have decided not to register with the opt-out register, the person receiving the call can recognize that it is a commercial call;
- Never make anonymous calls.