We are all tired of always listening to the same things, the human brain needs new stimuli. It is not difficult to imagine how many operators make the same mistakes, adopt the same tone of voice, pronounce the same sentences. If you want to sell, you kazakhstan phone number library have to stand out. You don’t have to be good just at presenting the product, but you have to study it well to know how to valorize it adequately and to respond to all objections.
You will be more convincing on the phone only if you know how to be engaging. Here are some tips:
Don’t recite the script: It is good practice to have a script to rely on, but it should not be recited from memory. The Italian translation of impact group marketing blog script is scenario. Imagine you are an actor who has to go on stage to perform his performance.
- Speak slowly and clearly
- High tone of voice, ringing voice
- Motivated voice, convey good mood
- Learn to breathe
Know how to listen: persuading and engaging is not the same as talking in a rush. A good operator is one who knows how to listen in speaking. Listen to everything he has to say, including objections.
Build a relationship
Be empathetic, understand the user’s state switzerland leads of mind. Is he busy? Make an appointment to hear from him again at another time. Does he not trust you? Develop positive and creative responses using testimonials from distrustful customers who later trusted you. Always connect your response to the user’s statement. Is he eating and cannot continue the call? Don’t hang up with a brusque “ok”. You could say: “Enjoy your lunch, I hope he is eating something good”.
Try to build a relationship based on the elements you have available in the customer card. Are you proposing a subscription for a pay TV? Ask what sport they prefer, their favorite movies. Depending on the type of service and product you can be really creative in managing the call. Building a relationship means really involving a person!
Encourage the caller to take action:
Listening is followed by an action that should be related to your goals for the call. Ask for their email address, prompt them to set up an appointment, or arrange another call—the possibilities here are endless.
Phrases not to say: there are phrases that do not involve, but rather alienate and annoy.
- sorry to bother you
- I steal a few seconds/minutes from you
- do you have time for me?
Think carefully. You are calling without warning, you are certainly interrupting some activity, it is likely that you are disturbing so avoid rhetorical phrases. The word disturbance inevitably suggests to the user the idea of disturbance. Do not incite people to respond badly to you. Your goal is to INVOLVE.