Becoming a call center operator is a goal of many young people who want to start approaching the world of work or find a part-time job while completing their studies. This profession, unlike what you might think, is in high demand.
Who is the call center operator?
Those who work in a call center are responsible for managing incoming or outgoing calls to sell products or to provide assistance or information. There is, however, a substantial difference between an outbound operator and an inbound malaysia phone number library operator. The former personally makes calls to new potential customers. In call centers, moreover, it is usually the companies themselves that provide profiled lists of customers already with targets that could potentially be interested in the product and service.
The second, instead, mainly provides assistance accessible websites for b2b brands or information: its task is in fact to receive incoming calls from already loyal consumers or new and potential customers who need help. In this case, the operator manages the ticket until its resolution after taking charge of the request.
Where does an operator work and how much does he earn?
The companies that generally hire call center belgium numbers operators are usually telephone companies, electricity and gas services, insurance companies and banks or banking services such as debt collection or personal loans that have their own internal call center service. The operators usually work in specific positions with USB or JACK headphones, a microphone and a PC in which to record incoming and outgoing calls and enter the customer into the database. The operators of a call center can also provide assistance via email or instant messaging systems and in this case we speak of a contact center.