To ensure good management of the employee experience ! the company must provide the appropriate tools for the good performance of each function.
And here! once again! we highlight the importance of digital employee experience ! since good tools involve modern technology! such as computers! tablets! notebooks! cell phones! management systems! customer service systems and so on.
In employee experience management ! the manager must consider the employee experience as a metric. It is possible! for example! to monitor the personal performance of each employee! confirming whether the team is truly engag and working towards the same company goals.
Employee experience actions help identify what employees really think about the company! whether they are satisfi! whether they are not satisfi and why they feel that way.
Bas on this analysis
The company can implement the necessary corrective measures. Measuring employee satisfaction is just as important as measuring customer satisfaction.
Employee experience management promotes a more humaniz relationship between the company and its employees. Actions in this sense are beneficial for all parties involv! as the brand’s image improves its positioning in the botim data market! gaining the approval of consumers! who are more engag with social issues.Describe what the persona says and does
The lower quadrant is intend for describing the persona’s actions. Knowing how they behave in the market makes all the difference in outlining their consumption profile and preferences.
List the persona’s pains
In the spaces below! write down the main problems that your brand’s audience seo may stay faces. At this point! you can explore the persona’s pains! fears! obstacles and frustrations.
Talk about the persona’s nes
The last space is reserv for the persona’s real Employee experience nes. To do this! you ne to base yourself on your vision of success! your main objectives! the solutions you expect for your mobile lead problems and the characteristics of the ideal products and services for this character.