A knowledge base definitely gives a company certain advantages. In essence, it is a structured information storage accessible to all employees. It significantly improves internal processes and increases productivity. With its help, you can easily and quickly find answers to various questions. A knowledge base helps new employees adapt to the work environment faster and become more productive team members.
For example, in IT companies, knowledge bases are often used to document technical solutions and processes. This allows engineers and developers to quickly solve problems that arise. In educational institutions, knowledge bases help teachers and students exchange useful information and resources. In large corporations, databases are created to centralize the storage of corporate data and improve communication between departments.
We’ll tell you why we at the Handbox agency created our own knowledge base.
The main goal is to automate the employee onboarding process. We came to this decision when we realized that introducing new employees to the course of business takes a lot of time and human resources.
As we began collecting and developing training materials, it became clear that a centralized system for storing and accessing this information was job function email database needed. This is how the idea of creating a knowledge base was born.
We have four departments in the company: the design department, the author department, the technical department, and the management department. Each department has its own positions, which required their own unique onboarding process. First, we collected training materials and arranged them in folders in Planfix (a task-setting service) — in accordance with the job titles:
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Screenshot from Handbox knowledge base
From this point on, our information storage began to form. We will tell you more about the mechanics of onboarding using the knowledge base in the following sections.
Today, our data library not only helps new natalia milchakova a leading analyst employees get on board faster, but is also a valuable resource for everyone in the company:
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Screenshot from the Handbox knowledge base (table of contents fragment)
Agency specialists easily find the necessary information in it, study the materials independently. This significantly reduces the workload of tutors and mentors.
How we created the knowledge base and how we maintain it now
The initiative came from the head of the Handbox agency, who began creating the database.
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Screenshot from Handbox knowledge australia cell numbers base (greeting)
Over time, department heads also joined in, becoming responsible for their sections of the storage.