WhatsApp chatbots have become a popular tool for businesses in every industry. If a business owner is looking to integrate a chatbot into their business, the use case below will help them in their efforts.
1. WhatsApp Chatbot for E-Commerce
The fastest growing industry of e-commerce is growing rapidly. The implementation of e-commerce chatbots and other automated tools has become the norm in today’s competitive e-commerce. So, you can use WhatsApp chatbots to:
Chatbot for live sales, promotions and coupons
While WhatsApp is one of the most used communication apps, e-commerce industries use it to provide quick customer dataset service. Your industry can develop personalized communication for live sales, new promotions, offers, or rewards points. These options can be used to communicate with old and new leads to achieve loyalty and sales.
Order tracking
By linking an AI chatbot to your business’s CRM, you can send invoices for purchases and offer real-time customer service for all orders. Since chatbots offer links and other multimedia, tracking customer orders becomes more creative. You can even reduce the team’s responsibility by automating customer the most popular databases in 2025 interactions.
Return or exchange of order
No matter how helpful your logistics or customer service team is, returns and exchanges are still possible. Your team can respond to queries immediately through product exchange chatbots. Along with this, companies can automate the chatbot to schedule returns or exchanges so that they don’t miss customer fans data deadlines again.
2. WhatsApp Chatbot for Retail
In the retail industry, companies have started using chatbots to improve customer interactions. This allows for quick conversations and taking customer requests. Check out the top use cases for WhatsApp chatbot in retail.