Market, it should be not that, adapting. To the new realities of the “coronavirus. economy, the insurance market not just text: premium advertising formats in telegram was able to quickly introduce various elements. Of remote interaction with clients into practical activities. Including in matters of claims settlement. However, certain legislative restrictions hinder the further development of remote services. Overcoming them is a priority task for us, the solution of which will ensure a fundamentally different level of customer service.
The Bank of Russia define target
indicators characterizing market development and the effectiveness of regulatory initiatives?
— The key indicators characterizing the development. Of the insurance market traditionally include the share of life. Insurance in the total insurance premium in the market, the number of complaints relat to the purchase and use of insurance products, and the index of public satisfaction with the work of insurance organizations.
Despite the fact that in the first half
Of investment life insurance policies and 51% of endowment life insurance policies were sold by policyholders with specializ knowlge in the field of finance, the bulk of complaints the participants compet for prizes about misselling still fall on investment life insurance products (49.3%) and endowment life insurance products (14.2%). Moreover, more than half of the alb directory complaints are about products sold through the banking sales channel.