Make it easier for your customers to complete the process by adding a clear call-to-action (CTA) to your email. It should be a different color from the rest of the email to grab your customers’ attention and guide them to the form.
Ideally, choose a clear and concise CTA so your customer knows exactly what to expect when they click the button or link. For example: “Review my purchase.”
3. Wait for the right moment
To increase your chances of getting a phone number list good customer review, wait until the right time. You should definitely avoid sending a satisfaction survey to a customer who hasn’t yet received their order. If a customer’s order is delayed, they likely won’t have anything positive to say about your brand. So always make sure you’ve fulfilled your end of the bargain before asking for a customer review. Remember, you’re asking them for a favor.
According to several marketing studies, the best time to solicit customer feedback is 7 to 30 days after the product’s delivery date. Before that, some customers may not even have opened their package. After that, your email risks going unnoticed or ignored, as the customer will likely have already moved on.
4. Personalize it
Customers are more likely to open and respond slightly I wouldn’t like to anticipate to personalized emails, so be sure to call your customers by their first name and include a couple of details about their order , such as the product they purchased or the order date.
A generic email will give the impression that you don’t care about your customer’s opinion. By personalizing the message, you show that you respect your customer, genuinely care about their opinion, and that you’re grateful for them—which can have a positive impact on the review they write.
5. To reward or not to reward?
As we’ve seen, posting a large number text services of customer reviews on your website and online review platforms brings many benefits. That’s why some retailers don’t hesitate to reward their customers when they write a review. For example: “Rate your purchase to get 5% off your next order.” It’s up to each brand to decide whether they want to offer a discount code or other rewards in exchange for a review. But before you make a decision, take a look at this recent study published in the Harvard Business Review .
By offering a reward in exchange for a customer review, you’ll be twice as likely to get a review. But this also means that asking for a review without offering a reward is only half as effective as offering rewards. In other words, it may not be worth it, since simply asking is enough to garner a large number of reviews.