Employee experience actions to strengthen your brand
The modern market has a tendency to implement employee experience actions . This is because they can improve the environment […]
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Employee experience as a metric
To ensure good management of the employee experience ! the company must provide the appropriate tools for the good performance
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How to make an empathy map: tips and applications
Having tools that help understand customer profiles and offer solutions that meet their nes is a huge advantage for brands.
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Describe what the persona hears
To enjoy all the benefits of an empathy map, there is nothing better than learning how to create one in
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How to create a good individual development plan
To reach any destination, we ne to establish the path that will be follow. The same happens when it comes
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What are the advantages of the Individual Development Plan
As you can see, there are several possibilities, and companies can use the individual development plan to improve their
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More motivation and engagement
He pays special attention to each of these pieces, that is, to each employee. When we promote the development of
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How to draw up a PDI for IT
For IT professionals , an individual development plan is also very important, especially because changes happen very quickly in
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First Call Resolution: what is it and why is it important
In customer service! a positive experience and quick problem-solving are essential for customer loyalty. One of the most important metrics
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How to Monitor and Improve First Call Resolution
A good FCR ruces the ne for follow-ups! freeing up the team to focus on new services. Rucing additional contacts
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Check out the pillars of sustainable technology
All human activity leaves a footprint on the environment, which can be more or less significant. This is no different
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There is a healthy relationship between companies
Therefore, sustainable innovation comes into play to promote these changes, generating differentiation and competitiveness for the organization, but at the
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Examples of sustainable technology
There is no point in an idea having a positive impact on sustainability if it is not economically viable and
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The purposes of this post I have chosen to focus on four overarching
First of all, I would like to extend my sincere thanks to Jonathan Horowitz, Cordula Droege, and Marco Sassoli for
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The regulation of armed groups as a challenge to State sovereignty
As not by Horowitz, States frequently express the concern that the regulation of arm group activity may challenge their