Just over a third of people (39%) send in feedback when they have a positive experience. Only 10% usually give feedback when they experience something bad in their contact with the brand. 43% send their opinions regardless of the type of situation experienced. There is a certain difference in the way of giving feedback according to gender. This is because Mobile List males mainly send feedback when they have a positive experience (43%) and, to a lesser extent, when they face negative experiences (10%). Gender influences opinion on customer service in Brazil Among people who defined themselves as being female, most (49%) stated that they leave comments, regardless of the type of situation experienced. The impact of service on consumer perception People react in different ways depending on their perception of the care they receive.
People also highlighted the service
When faced with poor service, half of the respondents said they stopped buying from the company. Some interviewees (21%) choose to discourage people from their circle to buy from the brand. When they have experience of good service, 37% become “promoters” of the brand and prioritize its recommendation to people around them; meanwhile, 32% said they remain loyal to the company, even if there is a cheaper competitor. Banks lead the way with best Luxembourg Email List customer support, according to users The banking industry is the best at providing customer support services, according to Capterra respondents. After banks (42%), people also highlighted the service offered by telecommunications companies (38%) and food and restaurant sectors (26%). The data also show that people consider that global companies (42%) are more capable of offering a better service, in relation to local companies (35%).
Capterra respondents
Consumers were also enthusiastic about support offered by long-standing companies (40%) compared to support offered by startups (28%). Already 3 out of 10 (32%) consumers are unable to notice differences between the two types mentioned. Study highlights 70% of respondents believe that customer service has evolved for the better over the past two years. Chatting live with an agent is the first contact method most respondents would use to seek assistance (48%). 39% leave an opinion when they have a positive experience with the company. For 42%, banks are the industry with the best customer support. strongly agree with the statement and 42% partially agree. Since the environmental cost of constantly replacing products is high, companies that identify with the circular economy can encourage conscious consumption through certain measures.
