How does WhatsApp Business voice call work?
WhatsApp! Business Calling API allows users to communicate with a brand on WhatsApp by simply pressing the! call button. Select an! option that will be! sent to the company as part of the WhatsApp message. As part of the Voice Calling API! organizations! can enable the IVR menu.
Some of our beta customers whatsapp number database route incoming calls using the cloud contact center and interaction. This allows them to conduct conversations or voice calls in WhatsApp.
It is noteworthy that the factors use variants; the region may vary to enable or disable the availability of the calling option.
As recommended by Meta, business-to-person calling is now available. To make a call, a business must have permission from the customer to send them specific WhatsApp calling requests. The request can only be sent from an open, existing interaction on a promotion, utility, verification service, or free entry point.
The maximum number of calls that can be requested from the company is 1 request per 24 hours and 2 requests per 7 days. When permission! is granted by customers! the company can call the user within 72 hours of th hybrid project management: the best of agile and traditional methods permission request being submitted.
FAQ
Q1: What is WhatsApp Business Voice Call API?
A WhatsApp Business Voice API is an important Meta feature that allows organizations to make and receive calls using the WhatsApp Business API.
Q2: Should a brand get permission to call customers on WhatsApp?
A . Required, the business must obtain permission from the user. Permission to call can only be granted if there is an fans data existing marketing, utility, verification or free entry point interaction.
Q3: Is it possible to transfer multimedia files during voice calls?
A . Yes, of course. When you are on the phone with a company, the customer and agent can exchange media files during the call without leaving the application.