If you make the customer feel supported throughout the entire purchasing process , the chances of conversion increase significantly. It’s logical because, no matter how deeply we understand the importance of online shopping, we will always appreciate pre-purchase advice, assistance during the purchase, and help after the sale.
Use a live chat or chatbot to create a sense of real-time accessibility. While this is becoming more widespread, it’s still an extra feature, with a low cost and associated with higher average quality.
It doesn’t hurt to have a FAQ section or a knowledge base they can consult to resolve their questions. This shows that there’s interest.
Use transactional emails to show your reach :
from onboarding to sales confirmation emails and order tracking. When you have delivery confirmation, send an email to check if everything is correct marc weldon go a bit overboard (and you can request a review while you’re at it).
Customized tracking : While we’re on the subject, it’s worth remembering how important it is. Try to be as thorough as possible, even customizing the tracking page so it doesn’t go directly to the carrier.
Take care of the packaging : In addition to its functionality, good packaging completes the experience. Personalize the box, include a personalized message, and add small gifts like stickers or candy.
What do you think of these tips for improving the perceived quality of your eCommerce store? Are you going to try them?
Since we’re talking about content that focuses on its audience, we can’t pass up the opportunity to recommend the Instagram account @flamingueo .
Products for such a young audience
such as home decor and accessories, require have you assessed what inflation an Instagram strategy that guarantees a lot of engagement.
Especially in Stories, where they run tons of contests that guarantee engagement . It’s highly recommended to keep them on your radar.
Are you already noticing the ao lists impact of the Instagram algorithm on your eCommerce marketing? I hope I’ve helped you improve your brand’s presence!