Group Members and Bot Interactions

This is where Telegram data starts becoming more granular and indicative of intent.

• Group Activity: Organize data by user participation frequency! type of questions asked! and topics engaged with. Active participants can be identified as higher-intent leads.
• Bot Conversation Paths: Track user journeys through your bot. If a user asks about “pricing” or “features of Product X!” they are further down the funnel than someone asking general questions. This data allows for automated segmentation within your bot.
• Partial Lead Capture: If a bot collects a name but not an email! this partial data still signifies interest and can be organized as a “warm lead” to be nurtured further.

PII Collection and CRM Integration (Decision/Conversion Stage)

For conversion-focused stages! the goal is to estonia telegram database obtain explicit opt-in PII and integrate it with your Customer Relationship Management (CRM) system.

• Bot-to-CRM Flow: When a user provides their email or phone number via a bot (e.g.! for a demo request! an exclusive download)! program the bot to push this “data” directly into your CRM! tagging it with its Telegram source and specific intent.
• Landing Page Forms: If Telegram messages link to external landing pages! ensure these forms capture necessary PII and automatically push it to your CRM! categorizing leads based on the form filled (e.g.! “demo request!” “quote inquiry”).
• Segmented Follow-up: Organize marketing strategy with voice notes in whatsapp list campaigns this newly captured data within your CRM into specific sales funnels! 

Post-Conversion Data for Retention and Advocacy

Even after a sale! Telegram data continues to be valuable for boosting Customer Lifetime Value (CLV).

• Customer Support Groups: Organize existing customers into dedicated support groups! tracking common issues! feedback! and success stories.
• Loyalty Channels/Bots: Segment customers based on purchase history or loyalty tier! using Telegram to deliver exclusive content! early znb directory access! or personalized offers.
   
• Feedback Surveys: Use Telegram for quick surveys to gather post-purchase feedback! identifying promoters and detractors. This data helps nurture relationships! reduce churn! and identify opportunities for upselling/cross-selling and turning customers into advocates.