The least us software for customer service in SMEs In selecting the right software, an important issue to consider is the type of support to be offer by the company, as there are different solutions for each style of assistance. Currently, according to the Capterra survey, 63% of SME workers […]
What kind of actions motivate employee feedback When they receive negative feedback, nearly two-thirds of companies (63%) investigate to resolve the source of the issue, while 53% say they apologize to customers and 31% offer some form of compensation. Only 2% said there is no protocol or no action is […]
Live chat proves to be a demand from consumers SMBs seem to continue to prioritize the phone as their primary point of contact with consumers. This is because, without taking into account self-service services, respondents stat that their companies mainly offer telephone support (88%). Two other main types of service […]
Neither a lack of budget nor a shortage of staff: one of the main challenges of customer service management is finding the right software to handle support tickets. This is the opinion of 24% of employees of small and medium-sized companies (SMEs), who work in areas connected with customer service, […]
Avatar customization is even a relevant topic: 51% of those who used the metaverse said that avatar customization is very important, and they regularly spend money on new items for it. Since games can also host presentations ( such as the singer Ariana Grande concert ) and other social events, […]
Complete version SuperSaaS paid plans release other features, such as increasing the maximum number of bookings, using the system without ads, synchronizing with external calendars, customizing layout settings and setting up payment Mobile List systems and rules. Choosing a Free Online Scheduling Platform Face with the various options of online […]
If the user so desires, it is possible for the markup page to be creat with a custom URL. It allows the management of online bookings via cell phone and video, in addition to sharing the online booking page on social networks. Setmore offers integration with CRM and CMS, as […]
The metaverse is still in the process of being develop, but that doesn’t mean companies can’t start exploring a virtual world. The closest thing to an immersive experience nowadays are actions carri out through virtual reality, develop with specific programs . In human resources, for example, some companies have already […]
To make social media campaigns viable, companies can use social media marketing software that allows them to automate the creation and analyze their performance. 5- Companies will be able to diversify their portfolio of services or Mobile List products by investing in the subscription model The recurrence economy –a term […]
According to Fernando Beltrame , when selecting a carbon compensation project, it is important to check especially some points, such as transparency and traceability of carbon credits. In this sense, research beforehand seems to be essential to make a correct investment. “Many offset platforms issue carbon offset certificates, but they […]
Understanding the concept what is a carbon credit? The carbon credit works as a certificate of non-emission of CO2 into the atmosphere, serving as a negotiation currency in different contexts where there is an interest in reducing pollutant emissions. In the carbon market, a credit is equivalent to a ton […]
The prioritization of human health and well-being in decision-making emerges as a priority for companies engag in Conscious Capitalism ”, she states. And, finally, there is also the issue of new consumption trends and behavior in people’s search for more sustainable products and services, which ends up directing long-term strategies […]
