The Salesforce Subscription Framework Agreement Explained
Many small and medium-sized businesses that sign up for Salesflare are coming straight out of a Salesforce contract… or have been on a contract for some time.
That’s because if you don’t read a Salesforce contract carefully, you’ll inevitably miss a lot of fine print that you didn’t expect to find there.
We’ll briefly explain what bosnia and herzegovina phone number data Salesforce’s Master Subscription Agreement states and how it works in practice (although we obviously recommend you read it yourself; it’s not legal advice), illustrated with some real-world customer experiences (aka horror stories ).
Here is a brief summary:
- You agree to pay Salesforce no matter what
- If you don’t pay, interest charges and threats of termination can quickly follow.
- Even if renewed, it is difficult to cancel or modify the Salesforce contract
- The price will continue to increase (by 10% on average)
Want to know exactly how and why? Let’s get to the heart of the matter.
You agree to pay Salesforce no matter what
Going bankrupt? Downsizing? Not using your licenses at all? You’ll still have to pay.
A Salesforce subscription is typically not cheap. To compensate, account managers will likely offer you a discount if you commit to a contract that includes more years, more seats, and/or more products.
Committing to a 3 or 5 year Salesforce the election seen from france contract is very common. But it is also extremely dangerous, because:
- You will pay for what you don’t use
- You cannot decrease your number of licenses
- And you won’t be able to cancel your Salesforce subscription or get a refund.
Do you think it won’t be that bad? Or does it sound like outdated business practices?
Here’s what the Salesforce Subscription Framework Agreement (June 2020 version) provides:
MSA 5.1: “Fees. Customer will pay all be leads fees specified in Order Forms. Unless otherwise specified herein or in an Order Form, (i) fees are based on the Services and Content Subscriptions purchased and not on actual usage , (ii) payment obligations are non-cancellable and fees paid are non-refundable , and (iii) quantities purchased may not be decreased during the term of the applicable subscription.”
You read that right. <It doesn’t matter whether you use any of these products or not. You have to pay, you can’t cancel, you can’t reduce the quantities purchased… and nothing will be refunded.
Just read what this company shared (July 2018 complaint to the Better Business Bureau ):
“My experience is the same as others. I negotiated a contract with a Salesforce sales rep who promised us the moon, only to find out that the cost to finish the product would be over $50,000 extra! We purchased Salesforce for one year, but our rep told us that five years would get us a better price because Salesforce was aggressively raising their prices; for a small business like ours, this quarterly savings was a great thing. At no point were we told that we couldn’t end our contract with Salesforce. We signed in December 2017 and to this day, we have NEVER used Salesforce. We continue to pay over $9,000 per quarter for a product that we can’t use , nor can we afford to add to.”
