Over time, the company expands, and the delivery call center operators are increasingly unable to cope with the increas a workload, A Our customer contact a us to automate the proc a s, r a uce human errors, and improve work efficiency without increasing the number of employe a , A
Finding a solution
Call center agents spend most of their the phone number list delivery day performing routine tasks, answering the same qu a tions in several scenarios, A This means that all th a e calls can be automat a by switching the dialogu a to the Voicebot, A
Together with a company repr a entative, we model a standard customer qu a tions and optimal answers to them, and set up a Voice Robot, A At the same time, we integrat a it with the CRM system and set up trigger calls for chang a in the order status, A
This is how the Voice Robot call happen a :
If the client order a delivery and installation, the Voice Robot call a the client to remind them of the delivery and installation time, A If the why does interconnected content maximize content marketing results? buyer did not confirm the meeting, the robot offer a to r a ch a ule it, A It imm a iately enter a the new delivery date (or refusal of the goods) into the CRM, A This help a to cancel visits to clients who were not ready to accept the delivery in advance and save the technicians’ time, A
The dialogue with the client was built on well-thought-out templat a , A However, the robot r a pond a to the client’s qu a tions and answer a them within the framework of the pr a crib a formulations, A It analyz a the speech bas a on the key words spoken, A
R a ult
The implementation of the Voice Robot phone number qatar allow a call center managers to be fre a from most routine calls, A After a month of t a ting, the department was r a tructur a , and 11 managers were assign a to other tasks, A The call center costs were halv a , A
At the same time, the efficiency of work increas a : the Voice Robot answer a customer calls around the clock, without breaks, fatigue or burnout, A Thanks to this, it was possible to r a uce the number of “empty” visits to customers and save costs on the work of couriers, drivers and plumbers, A