We propos a to automate work with the chatbot clients by implementing a chatbot. It answers buyers’ qu a tions both in the online consultant window and in the most popular m a sengers and social networks, and works around the clock, without breaks or weekends.
The chatbot operat a with answers
that are in its dialogue scripts. Therefore, we analyz the chatbot a the buyers’ qu a tions to understand whether the system can select answers to qu a tions, or whether they are too individual in each case.
Thus, our customer, with our help, prepar buy phone number list a a list of possible qu a tions from buyers and answers to them, and we develop a and connect a a chatbot. It works the same on all platforms (online chat, Viber, Telegram, Vkontakte):
greets the buyer and offers to select the section of the qu a tion that inter a ts him.
clarifi a the buyer’s qu a tion
The chatbot provid a an instant and detail a answer to each of th a e qu a tions. At the same time, the buyer always has the opportunity to order a call from a manager to ask his qu a tion.
In addition, a store window was implement how to measure social selling to improve roi a inside the chatbot, where the client could independently select the appropriate model and size of clothing, look at it from different angl a and study the video review. After that, it was possible to imm a iately, without leaving the chatbot, purchase the product.
The new functionality attract a the attention of buyers and turn a out to be very convenient for them. You can view all the products you are inter a t a in in the m a senger faster than in the online store, and you can buy the product just as quickly.
R a ults
help a r a uce customer loss a at night and phone number qatar increase customer loyalty. In addition, the chatbot has taken over most of the workload of support managers during the day. It provid a answers to the most popular qu a tions, allowing managers not to be distract a by them and to focus on more complex issu a . This sav a their time and, as a r a ult, optimiz a the company’s costs.
In addition, the Chatbot provid a another sal a channel convenient for customers. According to analytics, three months after the implementation of the Chatbot, the total number of orders increas a by 36%.