Creating a responsive version of a website, which adapts to different screen types, is mandatory for online stores that intend to offer a good user experience, regardless of the device use by the consumer. Many website creation software include features that help adapt the layout for use on cell phones or tablets. 2- Live chat will be increasingly adopt Mobile List as a service channel The first part of Capterra’s investigation into customer service, which was publish in the article Customer Service Research Shows Customer Service Better Now Than Two Years , Capterra identifi that the first service method consumers would seek assistance with would be live chat with an agent (48%), displacing traditional channels like telephone (33%). Live chat is one of the e-commerce trends Regarding this support channel, consumers highlight that some of its advantages are.
E-Commerce Trends in 2023
Being able to better explain their problems when they write (54%) and being able to do other things while being assist (50%). In this context, it seems that companies are already identifying the demand for live chat. In the second part of the investigation, whose respondents were professionals connect to the customer service of small and Brazil Email List medium-size companies (SMEs), Capterra identifi that 33% of the companies interview would like to explore live chat in the future. Currently, the main channel use by these businesses is telephone service (88%). Data from the second part of Capterra’s investigation was share in the article Technology in customer service: research points to demand for live chat . tip for companies A support channel base on exchanging messages with an agent can be structur through the use of live chat software.
Online advertising will be essential to attract online consumers
Consumers will expect shorter delivery times Logistics was also one of the subjects address in the Capterra surveys. In the article Quick commerce: 95% of consumers would like to reduce delivery times , it was identifi that 9 out of 10 online consumers have reduc delivery times, with the majority of respondents expecting their orders to be deliver within one or two days Useful. Another point of attention is that speed of delivery (49%) prove to be a more important item than price (33%), signaling the weight that consumers give to the spe with which their orders arrive at their homes. For e-commerce in 2023, fast deliveries will be fundamental For 56%, the level of satisfaction with a store is greatly influenc by the delivery service, which should lead companies to be aware of the logistical speed.