Some of the services that must comply with the rules of the SAC Law are banks, telephone and cable TV […]
The advantages and disadvantages of each service channel Read Post »
The thread of the conversation if he takes a long time to respond. online form Having a record of the
Only 10% of consumers leave feedback after a bad customer service experience Read Post »
Just over a third of people (39%) send in feedback when they have a positive experience. Only 10% usually give
Banks lead the way with best customer support, according to users Read Post »
Dedicate a page on your website showing the production chain of the goods. Information such as the origin of raw
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Among those interview by Capterra, access was quite diversifi: some users (43%) use or use a smartphone to access the
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Filters: this feature allows you to find specific information faster, which can also offer a personaliz view according to particular
How can technology be used to improve customer service? Read Post »
The GTD method can be summariz with the following principle: the more productive we are, the less stress we will
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The system has some collaboration features. Still in the tasks, users can assign them, send comments, give likes and make
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This task management application offers a wizard based on natural language that allows the creation of automations and the creation
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Below, you can find out what each one does and how they can optimize your company’s day-to-day activities. 5 types
How to select the best system for building material store? Read Post »
E-commerce platforms E-commerce platforms are also a program for a building material store For construction material stores that want to
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Fundamental to promote a consumer-centric culture within a company, the meaning of CRM already says what it came for: customer
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These tasks can be anything from alerting a customer that a trial period is due or reminding a sales rep
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CRM ( Source ) main features Operational CRM can streamline customer relationship processes through features that highlight automation. Some examples
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Example of an analytical CRM The Salesforce pipeline management feature ( Source ) main features Analytical CRM monitors sales trends
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Depending on the number of employees in a company, the different solutions for controlling absences can be more or less
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There are also those that only offer chatbot assistance (18%) and, to a lesser extent, those that only offer access
Majority of employees said their company investigates the source of negative feedback Read Post »
The least us software for customer service in SMEs In selecting the right software, an important issue to consider is
Live chat proves to be a demand from consumers Read Post »
What kind of actions motivate employee feedback When they receive negative feedback, nearly two-thirds of companies (63%) investigate to resolve
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Live chat proves to be a demand from consumers SMBs seem to continue to prioritize the phone as their primary
How can technology be used to improve customer service? Read Post »
