Transform data into useful knowledge with Zendesk

In this article you learned what data Transform data  mining is, what it is used for and what its advantages are. You also saw how data mining is done, what techniques can be used and how this process benefits companies.

If you also want to transform data into useful knowledge, Zendesk can help. With the complete customer service solution you can:

Unify customer queries, concerns and issues in one place;
Provide support on your customers’ favorite channels;
Increase agent productivity and customer autonomy with self-service;
Personalize messages on a large scale with the help of artificial intelligence;

Analyze trends and predict needs with intelligent reports;

Monitor the performance of the care team individually or collectively.
Are you up for it? Start your free trial .What is ETL?
By Douglas da Silva, Web Content & SEO Associate, LATAM

Last updated on 11 February 2021

ETL
What is ETL? ETL is the acronym used for the English term Extract, Transform and Load.

They are software that aim dataset to extract data from different systems, transform it according to the needs of the company and, finally, load it into a storage location (a Data Warehouse).

What is ETL and what is it used for?
Companies that intend to import, transform and export data from one environment to another need to know what ETL is.

Short for the term Extract Transform Load

 

ETL is a system that has the ability to read different file formats and data types, and transport them from one share of wallet (sow) environment to another .

ETL is used to consolidate data from different sources and deliver it to a new environment. It can also be used when a company replaces old systems with new ones.

An ETL system also helps america email collect all the data from a company, contributing to decision making.

Don’t miss out on reading: “ Using data for strategic decisions ”

What are ETL processes?
To know what ETL is, it is necessary to understand its processes, which are basically:

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