We have already seen how to deal with specific profiles of undecided customers. However, there are some strategies that can be useful for dealing with all of them and with those. That you cannot classify in the previous typologies. Again, it will be important that we differentiate between physical sales and sales through ecommerce. Since the behaviors are different due to the type of purchase.
In sales that are made in physical establishments, the relationship that is generated between the client and the seller is very important. Therefore, putting some of the following tips into practice by your staff can be of great help when dealing with undecided customers.
Offer alternatives
Presenting a single proposal to undecided clients is not the best option, as it will put more pressure on them. Showing them flexible and El Salvador B2B List varied offers that allow them to choose according to their criteria, will give them much more confidence. One of the best strategies is to present him with three proposals that vary in both value and features.
Practice active listening : listening to indecisive customers is key to understanding where the key to their indecision lies and, thus, being able to resolve the doubts that are preventing them from continuing with the purchase process. In addition, active listening, in which the listener is able to understand the ideas and thoughts of the speaker, will also make the client feel well cared for and generate more confidence.
Respond with confidence
Confidently answering all the questions they ask and being clear in your speech is one of the best ways. Avoid dominant postures : too much Mobile List pressure should not be exerted. As you will end up overwhelming the person and achieving the opposite effect. Once you explain the characteristics of the product or service, give him time to make the decision.
